Payment and shipping

• At K’willeminhuis you pay through the payment platform of Mollie. Through Mollie you can pay for your online purchases safely and easily.
• You pay in a secure online payment environment with various payment options such as iDEAL (NL), Bancontact (BE) and Giropay (DE).

• The K’willeminhuis gift certificate can be redeemed through our webshop. On our gift certificates is a unique code. If you enter this code at checkout the amount will be processed automatically.
• Through the following link you can see all the information about our gift certificates: https://shop-kwilleminhuis.nl/product-categorie/service-artikelen/cadeaubonnen/
• Gift card items can be returned but you will get a shop credit (in the form of a new gift card)! So no money back.

• Shipping costs Netherlands
  Package up to 10 kg € 4.95
  Parcel from 10 kg € 12.50

• Shipping costs Belgium and Germany
  Mailbox parcels € 5.00
  Parcel up to 2 kg € 12,00
  Package up to 5 kg € 18,50
  Package up to 10 kg € 24,00
  Package up to 20 kg € 33,00
  Package up to 20 kg € 50,00

• Your package will be shipped within 3 business days.
• Please note: During certain periods such as around Black Friday and Cybermonday December month, the number of deliveries increases so much that PostNL can no longer guarantee “sent today is delivered tomorrow”. The delivery of a package can take from several days to 1 week. Once a track and trace is received, the package has been sent from K’willeminhuis.
• Sometimes the post.nl app indicates that the package has not been received by post.nl and that the package is defective, nothing could be further from the truth, the package has certainly been received by post.nl but due to the large crowds it has not yet received its first scan and is in a side room in the distribution center waiting for its first scan. Don’t panic, in 99% of cases, the package will move after a few days and this info can be seen via the track and trace.
• If there is still no movement in the package after 1 week after sending, an investigation can be started and an e-mail can be sent via info@kwilleminhuis.nl.

• We ship with DHL.

• During certain periods such as around Black Friday and Cybermonday, Sinterklaas and the rest of December month, the number of online orders is so high, that post.nl can no longer guarantee today shipped tomorrow delivery, the shipment of a package may take several days to 1 week. Once a track and trace has been received, the package has been sent from KW.
• Sometimes the post.nl app indicates that the package has not been received by post.nl and that the package is defective, nothing could be further from the truth, the package has certainly been received by post.nl but due to the large crowds it has not yet received its first scan and is in a side room in the distribution center waiting for its first scan. Don’t panic, in 99% of cases, the package will move after a few days and this info can be seen via the track and trace.
• If after 1 week after dispatch there is still no movement in the package then an investigation can be started and an e-mail can be sent via info@kwilleminhuis.nl.

• This is possible by arrangement. Please contact us at info@kwilleminhuis.nl. The large tree and the side table can only be picked up in Veenendaal. Of course they are also for sale at our points of sale.

View our points of sale here

• We may have made a mistake during packing, that can happen! Feel free to mail us! If upon receipt you find that the order is not complete and/or the items are damaged, please contact our customer service within 7 days at info@kwilleminhuis.nl. Please send photos via Whatsapp 06-30378182. We are of course happy to resolve complaints quickly and properly. Because the production is in-house, we can move quickly.
• Please note: as a precaution, it is advised to check the received items immediately after receipt so that in case of damage or incompleteness we can act immediately.
• K’willeminhuis is characterized by craftsmanship. Therefore there can never be two exactly the same. The welds and weld splatter are visible and everything is just-not-straight. This is no reason for complaint, this is what makes our objects unique!

• If your order hasn’t shipped yet we can probably still add it. If so, please call or app us at: +31 6 303 78 182 and we’ll check with you!